Our products are shipped separately according to your order. If this contains, for example, articles from two different warehouses, there will therefore be two deliveries. But since the delivery is at our expense, no worries for you. So don't worry, the rest of the order will most likely arrive shortly.
We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance and/or high demand. However, you can track your order and see where it is at any time. If you still feel you need assistance in tracking your package or would like to inquire about it, please contact us by email at firstname.lastname@example.org
We do our best to resolve any issues our customers may encounter with their online items. If you still wish to receive a refund on your order, we can of course complete the payment, in the event that the return is made within 14 days of the date of receipt of the order and the product(s) concerned are not not on sale. For more information, please read more about our return policy.
We are very concerned about security and confidentiality during our transactions. For this reason our site is in "https", a security protocol that uses encryption technology for your credit cards. We have no access to your confidential data which is encrypted.