Do you ship all over the world?
Yes, absolutely. We ship worldwide.
The currency is indicated in Swiss Francs (CHF) at the time of payment, why?
Although you can use the currency converter to display the price of a product in your local currency, all payments are processed in Swiss Francs because Yogshi is based in Switzerland.
What are the shipping times?
We take 4-5 days to process your order and then 15-25 days to deliver it to you.
Do you provide product tracking/tracking information?
Yes, 3 days after your purchase, go to our "Order Tracking" section in the footer
Some items are missing from my order, what's going on?
Our products are shipped separately according to your order. If this contains, for example, articles from two different warehouses, there will therefore be two deliveries. But since the delivery is at our expense, no worries for you. So don't worry, the rest of the order will most likely arrive shortly.
I received a damaged item. What can I do?
We are sorry to hear this. Simply send us an image of the damaged item in question to email: firstname.lastname@example.org and we will send you a similar replacement item as soon as possible.
I still have not received my order. What's taking so long?
We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance and/or high demand. However, you can track your order and see where it is at any time. If you still feel you need assistance in tracking your package or would like to inquire about it, please contact us by email at email@example.com
What are the means of payment?
You can pay by credit card: VISA or MasterCard, but also TWINT.
Do you have a refund policy?
We do our best to resolve any issues our customers may encounter with their online items. If you still wish to receive a refund on your order, we can of course complete the payment, in the event that the return is made within 14 days of the date of receipt of the order and the product(s) concerned are not not on sale. For more information, please read more about our return policy.
Is your site secure?
We are very concerned about security and confidentiality during our transactions. For this reason our site is in "https", a security protocol that uses encryption technology for your credit cards. We have no access to your confidential data which is encrypted.
I have a question that is not answered in the FAQ
You can contact us at the email address: firstname.lastname@example.org