Our policy lasts 14 days. If 14 days have passed since receiving your order, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please do not return your purchase to the manufacturer.
Refunds: (if applicable)
Once we have received and inspected the returned item, we will email you confirm that we have received it. We will also notify you of our decision on whether to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be issued. applied to your credit card or original method of payment, within a certain number of days after receipt and verification of the product.
Situations where only a partial refund can sometimes be granted: (if applicable)
* Any item which is not in its original condition, which is damaged or which has certain parts missing for reasons which do not are not due to our error.
* Any item that is returned more than 14 days after delivery.
Refunds in late or missing: (if applicable)
If you have not yet received your refund, please check your bank account again first.
Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often some processing time required before a refund is posted.
If after completing all of these steps you still have not received your refund, please s Please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items are not refundable.
Exchanges (if applicable)
We only replace an item if it is faulty or damaged. If in this case you wish to exchange it for the same item, send us an e-mail to email@example.com and we will give you the address of the center closest to you in order to send the product to them.
To return a product, you must send it by post, please contact us by email so that we can give you the address of the depot closest to you.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from it.
Depending on where you live, the time it takes to receive your exchanged product may vary.